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The incumbent will act as an agent between the franchisor and franchisees and build relationships, leverage resources, promote best practices and align business objectives. The incumbent will also be responsible for the implementation of the necessary policies and procedures while providing guidance to the Franchisee(s). The Franchise Service Consultant acts as a councillor for franchisees by helping to guide them through the process of creating a successful franchise system and understanding the franchise industry. The incumbent assist franchisees to reach their personal and business goals through the utilisation of business systems.

  • Actively drive and implement Business Systems core values.
  • Create, implement and monitor all visual merchandising, i.e. planograms at franchisees.
  • Conduct market research for new franchise stores to identify growth opportunities.
  • Assist franchisees with all aspects of new store openings within the predetermined timeline.
  • Ensure key processes and plans are in place through weekly store visits, store evaluations and data analysis.
  • Assist in planning and conducting regular store meetings.
  • Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
  • Educate and train franchisees in order to ensure consistency and standardised procedures on site.
  • Provide general franchise support.
  • Ensure franchisees comply with brand standards.
  • Ensure competitiveness and build brand awareness.
  • Provide sound advice to increase store profitability and performance.
  • Perform compliance audits in order to identify growth opportunities and improvement.
  • Provide support and assistance with the organisational initiatives to maintain franchisee accountability and network consistency.
  • Manage stock at franchisees, by following up on back orders that were logged.
  • Analyse product movement and make suggestions to increase sales.
  • Evaluate the top categories and locations of products.
  • Monitor and manage minimum stock holding.
  • Monitor obsolete inventory.
  • Determine the ability to upsell by combining interlinked products to increase the basket value.
  • Attend compulsory stock take, twice a year.
  • Assist with the maintenance of IT equipment on site.
  • Log calls for issues that may occur to the external IT service provider.
  • Document and report critical incidents and franchise issues.
  • Report and provide vital information to the operations manager, with regards to stores i.e. LSM market, the trading patterns and basket values, growth and projected sales and staff performance.
  • Provide additional training on site as needed.
  • Evaluate sales performance.
  • Assist with management accounts and suggest ways to improve.
  • Assist with recruitment, business training, and succession planning in stores.
  • Complete FSC field report
  • Collect and compile data from the stores
Desired Experience & Qualification
  • Senior Certificate or NQF4 equivalent.
  • B-Degree in Business or equivalent will be advantageous.
  • 1-3 years' experience in the franchise consulting field will be an advantage.
  • 3 Years business coaching experience will be an advantage.
Package & Remuneration
  • Market Related

The incumbent is mainly responsible for completing marketing, advertising and promotional tasks and supports the work of the Marketing Manager. Responsibilities include all marketing for the different brands under the guidance of the Marketing Supervisor.

Duties & Responsibilities



  • Adhere to Infinity Brand’s policies and departmental procedures.
  • Adhere to Infinity Brands Ethics and Values.
  • Adhere to set deadlines.
  • Adhere to copyright laws.


  • Complete all tasks delegated by the marketing supervisor.
  • Research marketing campaigns and implement were fit.
  • Creating content were needed.
  • Follow up on and provide feedback on tasks.
  • Keep track of all time spent on a job, log in the designated location.
  • Receive, review and get approval on all the work you are assigned to.
  • Add all approved work and save in the correct folder in the correct manner.
  • Show abilities to manage competing demands.
  • Remain informed with business developments and monitor trends.
  • Enhance the company’s brand and reputation.
  • Communicate with external parties.
  • Always assist when and where needed.

Content Development

  • Implement marketing efforts for a particular brand/product.
  • Assisting the manager in writing reports and analysing data.
  • Writing reports, company brochures and similar documents.
  • Enhance the company’s brand and reputation.
  • Identify brand improvements in the area.
  • Consult with the graphics designers.
  • Implement details of a campaign
Desired Experience & Qualifications
  • Senior Certificate or NQF4 equivalent.
  • Diploma/B.Com Degree in Marketing or equivalent.
  • Valid code B driver’s license and own transport
  • Passed credit and criminal checks
  • Valid SA citizenship or work permit
Package & Remuneration
  • R8000 - R10000 p.m depending on experience
  • Medical Aid
  • Provident Fund


  • Only PNet Online applications will be considered. No emails or telephone calls will be accepted.



The incumbent will be responsible for managing the Human Resources and Training functions in accordance with company policy and given guidelines.

Duties & Responsibilities


  • Adhered to Infinity Brands’ policies and procedures
  • Adhered to Infinity Brands ethics and values
  • Flagged potential legal issues and amendments end effectively communicated that to management
  • Adhered to deadlines
  • Protect organisations values by keeping information confidential
  • Comply with Labour Relations Act, Basic Conditions of Employment Act, and any newly implemented legislation

Recruitment and Selection

  • Recruitment- receiving CVs, advertising vacancies, meetings with recruitment agencies or schedules
  • Ensure that HR complies with safer recruitment practices and compliance
  • Coordinate signing and issuing of letter of offer, employment agreements and remuneration structure
  • Arrange IT Checks for interviewed candidates and review credit and educational records together
  • Ensure correct Submission of all Payroll/Benefits
  • Interview candidates and schedule second round interviews
  • Inform all existing staff of new staff joining the company

Personnel Administration

  • Review and Administer policies and procedures
  • Manage the drafting and record keeping of all job profiles

Performance Management

  • Issue and monitor all staff KPIs
  • Ensure monthly and quarterly performance reviews are held
  • Provide appropriate reports

Industrial Relations

  • Assist Executives in issuing notifications of grievances, disciplinary hearings and retrenchments with the assistance of the relevant HR Consultant
  • Issue of warnings
  • Assist in formal meetings, such as employee disciplinarians and grievances by gathering and compiling information

Training and Development

  • Ensure Training Officer keeps record of all completed staff training
  • Oversee content development of training department


  • Assist with and gather information of the Employment Equity Plan
  • Assist and gather information for the completion of the Annual Training Reports and submission thereof.
Desired Experience & Qualifications
  • Senior certificate (NQF4) or the equivalent
  • Certificate/ Diploma/ Degree in HR or equivalent
  • Valid code B driver’s license and own transport (would be advantageous)
  • Passed criminal and credit checks
  • SA Citizen or valid work permit for SA
Package & Remuneration
  • R15000 - R22000  depending on experience
  • Provident Fund
  • Medical Aid


  • Only PNet Online applications will be considered. No emails or telephone calls will be accepted.


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Benefits of Working At Infinity Brands